This Privacy Policy (‘Policy’) applies to CCC Construction Cost Consultants Limited (‘CCC’, ‘we’, ‘our’, ‘us’).

At CCC, we value your privacy and are committed to protecting your personal information. This Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 2020, the Privacy Amendment Act 2025, and the Biometric Processing Privacy Code 2025.

This Policy applies to all personal information we collect from customers (‘you’, ‘your’) in connection with our Commercial and Residential Rebuild Valuations and any related services. By engaging CCC to provide a Rebuild Valuation, you agree to the terms of this Policy.

1. Collection of Personal Information

We collect personal information directly from you when you engage us to provide rebuild valuation services.

This may include your name, company name, address, phone number, email address, property address, insurer details, payment information, and information gathered during the site inspection, such as photographs or LiDAR scans of the building and property being assessed.

These images and scans are collected solely for valuation, measurement, and reporting purposes. They are not used to identify individuals and are not used for marketing or promotional purposes.

We may also collect information indirectly from third parties such as insurers or brokers, as permitted under IPP 3A of the Privacy Amendment Act 2025.
Where personal information is obtained indirectly, we will notify the individual unless an applicable exception applies.

2. Use of Personal Information

We may use your personal information for the following purposes:

• To provide, manage, and deliver Rebuild Valuations and related services;
• To invoice you and manage payments;
• To communicate with you about your valuation or related queries;
• To respond to requests from your insurance provider or broker (with your express permission);
• To undertake internal research or statistical analysis (with all identifiable information removed);
• To assess your creditworthiness or recover unpaid debts; and
• To comply with legal, regulatory, or insurance obligations.

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3. Disclosure of Personal Information

We only disclose personal information when necessary to provide our services or where required by law. Information may be shared with:

• Insurance brokers or insurers (with your express consent)
• IT service providers, payment processors, and debt collection agencies that support our operations
• Our employees, contractors, and agents who require access to perform their duties
• Regulatory or law enforcement agencies where required by law

We do not sell or rent personal information to any third party.

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4. LiDAR, Photographic and Biometric Data

As part of our valuation process, we may use LiDAR scanning and site photography to assist in accurate property measurement and analysis.

These data are used solely for technical, reporting, and insurance purposes. They are not used to identify individuals.

We comply with the Biometric Processing Privacy Code 2025 and ensure that all imaging or biometric data is securely stored and retained only for as long as required to meet our insurance, legal, and valuation record-keeping obligations.

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5. Storage and Security

We take reasonable steps to protect personal information from loss, misuse, or unauthorised access.

Information is stored securely on our local server and Microsoft 365 systems located in New Zealand and Australia, with access limited to authorised personnel.

All service providers, including cloud and IT partners, are required to maintain privacy and security standards comparable to those under the New Zealand Privacy Act 2020.

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6. Retention of Information

We retain personal information only as long as needed to:

• provide our services
• meet legal or insurance obligations
• resolve disputes
  

When information is no longer required, it is securely deleted or anonymised, unless we are legally required to retain it.

You may request deletion of your information, and we will comply where permitted by law.

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7. Cookies and Website Analytics

We use cookies to:

• Analyse website usage.
• Personalise content and recommendations.
• Improve functionality and performance through predictive analytics.

You can manage cookie preferences through your browser settings.

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8. Your Rights

Under the Privacy Act 2020, you have the right to:

• Access your personal information
• Request correction of incomplete or inaccurate information
• Withdraw consent for specific uses of your information
• Make a complaint about how your information is handled

To exercise these rights, contact us at:

Email: info@costconsultants.co.nz

We may need to verify your identity before responding.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner on 0800 803 909 or visit privacy.org.nz.

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9. Overseas Disclosure

We store personal information on secure servers located in New Zealand and Australia.

Where information is stored or processed outside New Zealand, we ensure that our service providers are subject to privacy protections comparable to those required under the Privacy Act 2020, including contractual and technical safeguards consistent with the Australian Privacy Principles (APPs).

We will not transfer personal information to any other country unless the recipient is subject to comparable legal protections or you have given express consent.

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10. Research and Statistical Use

Information gathered during Rebuild Valuations may be used for research and statistical analysis purposes.
No personally identifiable information will be disclosed to any third party or published without your express consent.

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Changes to this Policy

We may update this Policy from time to time to reflect technological developments, regulatory changes, or improvements to our services. Updates will be published on this page, and significant changes may be communicated via a website notice. We encourage you to review this Policy periodically.

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