Terms and Conditions


Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.

The term ‘our’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

You must not damage, interfere with or disrupt access to this website or its content, nor do anything that may impair its functionality or interfere with another person’s access to or use of this website or its content. You must not use this website or content in any way that is unlawful or damaging to this site or any other person.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without our prior written consent.

To the fullest extent permitted by law, Construction Cost Consultants and its licensors exclude all liability for any loss or damage suffered by you or any third party, whether direct, indirect, incidental or consequential and howsoever arising, from your access to and use of this website and its content.

You indemnify us and hold us harmless from and against all losses, actions, claims, demands or expenses arising out of or in connection with your use of this website.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of New Zealand.

This document may change as our site develops and grows, so please re-visit this page as often as you wish.

Please note changes to the privacy policy, disclaimers or terms and conditions take effect immediately upon posting / become live on this site. Any further use of this website and the content enclosed within by yourself or someone under your direct care/supervision, indicates you have read and accept these complete documents.

Privacy Policy

This privacy policy sets out how this website uses and protects any information that you give when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• Name.
• Contact information including email address.
• Demographic information such as postcode, preferences and interests.
• Other information relevant to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service. This includes, but is not limited to:

• Internal record keeping.
• Personalisation of the website for you.
• To improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes.

We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

• Enable your access to and use of the website.
• Supply to you services that you purchase.
• Send you statements and invoices.
• Collect payments from you.
• Send you marketing communications


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

IP addresses

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We may partner with another party to provide specific services. When the user signs up for these services, we may share names, or other contact information that is necessary for the third party to provide these services.

These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Google Analytics

Visits to this website are logged. These logs of information are used to better understand how people use our site. This analysis is done using the Google analytics service. Google's privacy policy may be found here (see section 8 for privacy related info).

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by Contacting Us

• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Information for minors

If you are under 13 years of age, you should not provide any personally identifiable information on this site without the knowledge and permission of your parent or guardian. If we learn that you are under 13 years of age, we will not maintain or use any personally identifiable information about you without the verifiable consent of your parent or guardian, except as allowed by law. This may mean that you will be unable to participate in some activities on the site without that verifiable consent.

You may request details of personal information which we hold about you. A small fee will be payable. If you would like a copy of the information held on you please Contact Us.

If you believe that any information we are holding on you is incorrect or incomplete, please Contact Us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Refund & Payment Policy

This Payment Policy is applicable to purchases made online from www.costconsultants.co.nz (CCC Online).

You may provide your nominated credit card details during the purchase process described on the Website.

All prices quoted on our website are exclusive of GST.

All prices quoted by our website are in New Zealand Dollars (NZD).

Once the Goods the subject of your Order are completed and are ready for dispatch, CCC Online will process payment for the Goods using your nominated credit card (Visa or Mastercard). 

You authorise CCC Online to debit such amount from your nominated credit card. 

PX Pay will be utilised to process the payments by DPS / Payment Express. 

If your nominated credit card is declined by your financial institution, CCC Online will not be able to guarantee the delivery of the Goods, and may contact you to make alternative payment and delivery arrangements. 

CCC Online may decide at any time not to accept payment from you by credit card for any reason. If we decline to accept payment, we will not process the Order and may not contact you to inform you that your Order will not be processed. We may process this Order or further Orders if you make a payment by another method that is acceptable to CCC Online. 

CCC Online may require you to provide additional proof of your ID for certain online credit card purchases in accordance with CCC Online fraud detection systems and processes. 

Where this is the case, your Order will be placed on hold and CCC Online will send you an email requesting that you send a copy of an ID document or your credit card to CCC Online within a specified period. If you are not willing or able to do this then your Order will be cancelled. 

Cancellation Policy 

All cancellations or reschedules of booked site inspections require a 24 hour notice or they will be subject to charges. Appointments cancelled or rescheduled with less than a 24 hour notice will result in a charge of half the price of the scheduled service. Appointments that are missed without notice will be charged at the full price of the scheduled service. 

Delivery Policy 

Our delivery time for a Residential Site Survey:

We shall contact you within 2 working days to arrange your survey. Your survey will take place within 7 working days. Your Insurance Rebuild Report and Elemental Valuation (approved by the New Zealand Insurance Council) will be issued by Email within 7 working days following your inspection.

Returns Policy

This Returns Policy is applicable to purchases made online from www.costconsultants.co.nz 

(CCC Online). 

Change of Mind 

Please choose carefully as we do not have to provide a refund if you have changed your mind about your purchase.


Under the Consumer Guarantees Act 1993 (‘CGA’), you have guaranteed legal rights for goods [and services] you buy. 

These are called ‘consumer guarantees’, and include the following: 

1) a guarantee that the goods are of acceptable quality, such that the goods are: 

• fit for all the purposes for which goods of that type are commonly supplied; 

• free from minor defects; 

• safe 

• durable; and 

• acceptable in appearance and finish; 

2) a guarantee that the goods are fit for any particular purpose made known by you, or for which we represent that they are or will be fit; 

3) a guarantee that the goods correspond with any description with which the goods are supplied; and 

4) a guarantee that the goods correspond with any sample or demonstration model where the goods are supplied by reference to such sample or model.

 If the goods [or services] we supply do not meet a consumer guarantee, we will meet our obligations under the CGA to provide a remedy. 

These guarantees are in addition to any warranty offered by a manufacturer, and you may have rights against the manufacturer directly. 

The CGA does not apply where the goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and the goods would have complied with the guarantee of acceptable quality if they had not been used in the manner or to that extent. 


If you are acquiring goods [or services] from CCC Online for business purposes as defined in sections 2 and 43 of the CGA, you agree that the consumer guarantees provided for in the CGA will not apply to the supply of those goods [or services]. 


Refunds will be issued at the discretion of CCC Online. 

Refunds will normally be processed within seven (7) days. 


Construction Cost Consultant Residential Ltd guarantee that our rebuild estimate will be sufficient to rebuild your property to its current condition for a period of 12 months from the date of our survey and for a period of 24 months from the date of our survey including the inflationary provision.
Construction Cost Consultant Residential Ltd must be engaged to provide the professional services required for your rebuild in this instance.

Limit of Liability

Construction Cost Consultant Residential Ltd's liability is limited to a maximum value of ten times the agreed fee or such other value as may be agreed specifically prior to carrying out your survey.
This report is provided for the sole use of the “Name of Insured” and the “Address of Insured Property”. No liability will be accepted from any third party who places reliance on this report.


Where you have an issue relating to your order, please immediately contact Construction Cost Consultant Residential Ltd via email residential@costconsultants.co.nz stating your reason for requesting a refund. Alternatively we can be contacted on 09 281 4770. 

This returns policy is not intended to exclude or limit any rights which you may have as a consumer under the Consumer Guarantees Act 1993, and may not necessarily describe all rights you may have.